Having had visitors to Airton Mill for some time now, we’ve got used to a lot of similar questions that our visitors tend to ask us. Here we’ve compiled all of those into one comprehensive list, for everyone’s convenience!
How do we pay for our holiday?
We will require the full balance of your holiday to be paid when your booking is processed.
How do we get to the property?
At the point of booking we will email you a comprehensive arrival information document with detailed directions explaining how to get to the property (including a post code for your sat nav) and how to gain access using the key safe.
Will we be able to park our car?
Yes there is 1 designated car parking space with the property. We will provide you with a parking permit to display in your car during your stay. Further parking can be found next to the village green
What does the property contain?
The property has the following as standard: electric heating, TV, DVD player plus dvd’s, complimentary Netfix access, vacuum cleaner, ironing board and iron, hairdryer, microwave, oven and hob, washing machine & linen basket, electric kettle, toaster and fridge. The apartment also contains selection of family games and a small selection of books.
Do you have wireless Internet access available?
Absolutely… On top of that, it is completely Free of charge!
What time can we arrive and what time do we need to leave?
Check-in time is 3pm on the day of arrival and we ask that you leave your holiday home no later than 10am on the day of your departure as our cleaners will arrive promptly to prepare for our next guests.
Do we have to bring our own bed linen and towels?
No, all bed linen and towels are provided. However, towels must not be removed from the property.
Can we take our dog with us?
Sorry, we do not accept dogs.
Are folding beds available?
Yes. If the childrens bunk bed is not suitable, a single folding Z-bed is available on request free of charge.
Are travel cots and high chairs available?
A travel cot is available free of charge upon request. However linen will not be provided and you will need to assemble this yourself.
A Handysitt portable high chair is available for children aged 7 months to 4.5 years free of charge. Upon request we will leave this out for your convenience for you to attach to one of the dining chairs.
Do we have to pay extra for heating and electricity?
No, all utilities are included.
Does the property have a telephone?
No, the property doesn’t have a telephone and there is no mobile or 4G signal in the apartment. The best places to get a signal (2 mins walk away) are highlighted in our handy guest information folder. You can however access Wi-Fi calling if your device permits and you are logged onto WIFI.
Can we smoke at the property?
No, the property is strictly non smoking.
Do we need to clean the property on departure?
We ask all guests to leave the property as clean and tidy as possible on departure. Failure to do so may make it difficult for us to have the property thoroughly cleaned in preparation for our next guests. In cases where the property is left with for example, unwashed pots and pans, we will levy an additional charge as shown in our contract.
What time can we arrive and what time do we need to leave?
Check-in time is 3pm and on the day of arrival and we ask that you leave your holiday home no later than 10am on the day of your departure as our cleaners will arrive promptly to prepare for our next guests.
What if I leave something behind and need it returned?
We make a minimum charge of £15.00 to cover postage, packing and time for posting back any items left in the property. The amount charged will depend on current postal rates and the weight/style of the item to be returned.
Can we change the details of our holiday after we have booked it?
Yes, you are most welcome to make small amendments such as changing the number of guests to your booking without incurring an additional charge. However, amending your holiday date may incur an administrative fee. We must point out that the maximum number of people staying in the property must never exceed the maximum number that the property is advertised as accommodating.
Can we cancel our holiday after we have booked it?
Yes but there may be charges to do so. In the first instance, please contact us to inform us of this decision. The process would be that we would cancel your holiday and immediately commence remarketing it. The amount of time between the date you cancel and your holiday start date and also the time of year of the holiday will both affect our ability to do so. If we cannot re-sell it, you will be able to reinstate the holiday and use it yourself or for a friends or family. If we do sell the holiday, we can offer you a full refund minus any costs that we have already incurred. This could include an administration fee and any discount we had to offer to re-sell the holiday. Please see our terms and conditions for full details.
Is the property suited to those with a disability?
You should be aware that the property has a flight of stairs to the first floor and a second flight to the loft bedroom. To access the property from the car park you will also need to go down a flight of stairs. Due to the nature of the surroundings and restrictions made by the National Park authorities there is no access to the property for wheelchair users. For people who find walking or climbing steps difficult, we recommend that you call us to discuss your specific requirements before making a booking. We know our property and its surroundings well, so we can give you an honest opinion on suitability.
What basic items are provided when I arrive?
Some basic items will be available in the property when you arrive. These include a small supply of tea bags, coffee and sugar. There will also be washing-up liquid, tea towels/dish cloth, detergents for the washing machine and kitchen roll, refuse bags and toilet roll in each bathroom in the property.